Xeron Shop Refund & Withdrawal Policy

Version 2026-10-24 · Effective 24/10/2026 (DD/MM/YYYY)

The short version

  • Keys are digital content delivered electronically.
  • If you are a consumer in the EU/EEA, you normally have a 14-day right of withdrawal. For digital content it ends once delivery has begun — but only if you expressly agreed to this and confirmed that you lose the right.
  • If a key is invalid, already used or not delivered, you get a replacement or a refund.
  • A key you have successfully redeemed, or bought for the wrong region or platform despite the product information, cannot be refunded.
  • Please contact me before opening a dispute or chargeback — most problems can be solved quickly.

1. Right of withdrawal (consumers)

If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from a purchase within 14 days without giving a reason. The period starts on the day the contract is concluded.

To use this right, send me a clear statement (for example by e-mail to dev@xeron.site) that you withdraw from the contract, together with your Ko-fi order details. You can use any wording; a form is not required.

2. When the right of withdrawal expires

For digital content that is not supplied on a physical medium, the right of withdrawal expires as soon as I have begun to deliver the key, if both of the following are true:

  • you expressly agreed that delivery begins before the withdrawal period ends, and
  • you acknowledged that by doing so you lose your right of withdrawal.

Without this express agreement and acknowledgement, the normal 14-day period applies. In that case I will refund the purchase price if you withdraw in time and have not redeemed or passed on the key.

3. Invalid, used or missing keys

If a key is invalid, already redeemed, deactivated for reasons on my side or was never delivered, please contact me as soon as possible. Keys can be checked most easily shortly after delivery. Please send:

  • your Ko-fi order details and the e-mail address used at checkout,
  • the platform where you tried to redeem the key,
  • a screenshot of the error message (you can hide most of the key, for example everything except the first and last characters).

I will check the key and then, at my choice, send you a working replacement key or refund the purchase price. If I cannot provide a working replacement within a reasonable time, you can choose the refund. Your statutory warranty rights stay unaffected.

4. What cannot be refunded

  • Keys that you have successfully redeemed and that work as described.
  • Purchases where you ignored the platform, region or account requirements shown on the product page or the linked Ko-fi page. If you are unsure, ask me before you buy — I am happy to check it for you.
  • Keys that were shared, leaked or redeemed by someone else after delivery.
  • Changing your mind after the right of withdrawal has expired (see section 2).
  • Measures or changes by third parties that are outside my control, for example a game or subscription being changed or discontinued by its provider. I will still try to help where I reasonably can.

5. How refunds are paid

Refunds are made through Ko-fi to the payment method you used for the purchase. I will start the refund promptly after I agree to it; the time until the money arrives depends on Ko-fi and your payment provider. A refunded key must no longer be used, and I may deactivate it where possible.

6. Disputes and chargebacks

Please contact me before opening a payment dispute or chargeback. If a purchase is refunded or charged back, the key may be deactivated and you may no longer use it.

7. Contact

To request a replacement or refund, or to exercise your right of withdrawal: dev@xeron.site or via Discord.